Participation in the survey is now open!

Important information about the survey:

• You do not need to be a Service Leadership client to take the survey. Any IT solution provider can participate.
• All individual data submitted will be kept strictly confidential, and no individual organization data will be released. Survey results will be reported in aggregate to ensure confidentiality.
• Completing the survey should take approximately 30-60 minutes depending on the size and complexity of your company and must be completed in one sitting. Having a copy of your financials and organization chart is suggested to help answer the questions.
• To thank you for your participation, you will receive a complimentary copy of the Service Leadership Index® 2025 Annual Solution Provider Compensation Report™ when it is published early next year.

Survey closes at midnight (in your time zone) on November 30, 2024

This survey will provide the data you need to create a competitive compensation strategy including:

• Total annual earnings (TAE) of 50+ positions including sales, marketing, general administration/finance, technical services, and more.
• 2024 TAE % increases and budgeted 2025 TAE % increases.
• Staff-to-management ratio of top profitability IT solution providers, by business model.
• Allocation of incentive pay, by position and seniority level.
• New in the report: Full-time employee churn levels by position and total organization.

Results of the survey are broken down by business model, Tier 1, Tier 2, and Tier 3 cities, and geographic regions (Australia/New Zealand, Canada, Europe, and United States) ensuring the results are applicable to your specific business needs.

Thank you for taking the time to complete this important survey.

Start the Survey