Welcome to our resource library. Here you’ll find information to help you establish a common language with your partners and learn how your partners’ financial performance and operational experience impacts the adoption and success of your offers.

Please feel free to share these with your partners and colleagues, and check back often for new content.

Making Benchmarking and Best Practices Count

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Overview of the Predominant Business Model construct which objectively categorizes each Solution Provider into one of 10 business model definitions to enable consistent, comparable and actionable benchmarking. This provides the basis for diagnosing SP business challenges, prescribing best practices to overcome them, and measuring whether the implementation of those best practices are indeed creating the desired improvements.

The What & Why of Operational Maturity Levels

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In the Service Leadership Operational Maturity Level (OML) construct there are five levels of maturity. Most often, those SP/MSPs who are at OML 1 or 2 are delivering sub-Median financial performance. Those who are OML 3 are most often delivering roughly Median financial performance, and those who are OML 4 or 5 are most often delivering Top (Best-in-Class) financial performance. Learn how operational maturity relates to profit and building shareholder value.

Enabling Accurate Benchmark Comparisons

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Billable utilization is the key to Solution Provider profitability. Different services have different utilization characteristics which result in different business cultures and best practices. Once you have identified your Predominant Business Model, you can accurately compare results and identify appropriate best practices for risk-mitigated improvement.

Normalized Solution Provider Chart of Accounts

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The proven method for organizing Solution Provider accounting systems to help you really see what’s going on inside your business.

Industry Trends and Analysis from Service Leadership

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