In-Person Workshops

Designed for collaborative learning, face-to-face workshops provide a direct connection between our client advisors and your team; convenience of the location of your choice; and collaborative, hands-on group training to help your management and/or staff grasp the targeted, critical operational concepts and show them the path to execution in your business.

Management and staff sessions can be lead separately or together to produce the optimum outcome. Each session includes a licensed copy of the presentation materials used during the workshop for the exclusive use of each attendee.

Sample Engagements:

Managed Services Sales Training – Accelerate and de-risk implementation of evolving and growing a high performing Managed Services practice with in-person, on-site training for your sales team to increase their understanding and abilities in services-led selling.

Management and Organization in a Service-Centric Environment – Building the most effective organization and management model for a services organization is challenging. Allow your team to examine and understand the team structures, relationship between services and sales teams, accountability and measurement, compensation and incentive plans of top performing IT Solutions providers, as well as the differences between Product-Centric, project-centric and recurring-centric organizations.

Best Practices in Your Specific Business Model – Motivate your team to excellence by comparing common performance vs. top performance for your specific business model and learn how top performers made the transition.

Contact us to book an engagement or ask about customized topics to meet the needs of your organization.

"Paul is a wealth of knowledge to any business let alone an IT business. He is on my top 3 reasons to attend an event. Unlike most of the people we meet, Paul actually listens and quickly fires back some quick wins to go back and try. What’s best is that he relates to our business and gets it. Anyone can give the basic best practices in running a business, its Paul’s understanding of this business that actually has value." Ettore Dragone, CEO, Micro Technology Group

Solution Provider Industry Conferences

Service Leadership delivers dozens of speaking engagements worldwide each year for audiences of between 20 and 1000, in the form of keynotes, breakout sessions, panel participation and facilitation, and live or recorded podcasts.

From one of the most respected consulting and research firms in the industry Service Leadership’s senior client advisors deliver unequalled depth of insight and analysis to SP/MSP companies seeking to maximize growth, profitability and stock value. Backed by The Service Leadership Index®, the largest scale, longest running and most accurate benchmark of Solution Provider financial performance, operational maturity and value creation worldwide, we are passionate about revealing how Solution Providers in the Top Quartile of profitability (Best-in-Class) consistently earn higher bottom line profit and how every company can get there regardless of business model, geography or size.

Sample Keynote and Breakout Topics:

  • Transitioning to a Successful Business Model in a Competitive Environment
  • Solution Provider Industry Annual Profitability Report
  • Solution Provider Bi-Annual Compensation Report
  • Selling the Managed Services Value Proposition
  • Pricing Services for Profits
  • Optimizing Cloud Transition Profit and Risk by Line of Business
  • Current Mergers and Acquisitions Environments for IT Solution Providers
  • Safely Selling and Delivering MS and CS to Large Accounts
  • Optimizing Project Revenue and Staffing in an MRR Firm
  • Solution and Service Offering Development at the Next Level
  • The Future of the Best-in-Class: A Look Down Your MSP Road
  • Financial Management for Top Performance: Be a P&L Executive, Not an Accountant!
  • The Business is Worth What??? M&A Valuations: What’s Real & What’s Not
  • Doing an M&A Deal: The Process and The Project to Best Get the Outcomes You Want
  • Managed Services: A Dynamic Approach to Head Turning Results
  • Managed Security: Hot or Not
  • Advanced Value Creation Strategies for SMB and Mid-Market MSPs

Learning experiences can be customized to meet organizational needs and conference speaking guidelines. Each session includes a licensed copy of the presentation materials used during the workshop for the exclusive use of each attendee.

Contact us to book an engagement or ask about customized topics to meet the needs of your organization.


In conjunction with an executive education session, you may want to leverage the transformative power by first benchmarking the company to bring everyone’s understanding of current performance to the same level.

Benchmark Reports

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