Most Solution Provider executives have experienced the challenge of bringing new learning into the organization. The executive attends an industry event and comes back with key concepts to convey to the management team for them to evolve, assimilate and put into practice. Despite their best intentions, however, the managers who stayed home fail to catch the excitement and the concepts don’t spark fire. The phrase, "I guess you had to be there" comes to mind.
A customized Service Leadership education session at your site is often more affordable on a per seat basis than sending your team out to an industry event. Our objective is to generate the "ah-ha" factor among the management team and then show the team the path to Best-in-Class execution in their specific environment.More Information
Service Leadership Index® OML Progression Peer Groups are powerful, advanced small groups designed to drive operational maturity through expert facilitation, accountability and best practices in a confidential community of non-competing Solution Provider firms. Peer Group membership includes quarterly individual benchmarking with insightful analysis on your results, quarterly group meetings facilitated by Service Leadership, SLIQ™ and the exclusive Service Leadership Index™ Annual Solution Provider Industry Profitability Report. (No vendor funding or participation accepted.)Membership Details & Benefits
Foundational best practices information for Solution Provider owners, executives and channel management executives to better understand what makes Top performing Solution Providers tick and how to understand, predict and improve Solution Provider performance.See Full List