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Actionable Diagnostics

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SLIQ starts by defining your firm’s Operational Maturity Level (OML), derived from a series of 30+ OML Traits (depending on your Predominant Business Model.) within the five Functional Areas of Sales, Strategy, Service, Compensation and Financial. Advancing in these OML Traits is the key to optimizing growth and profitability.

Get SLIQ

SLIQ Lite works just like SLIQ, but focuses on 11 of the most important OML Traits common to all Solution Providers. These are the basics of what you need to do to start your OML journey and be even more successful.

Upgrade to SLIQ at any time to get complete access to all of the best practices and 30+ OML Traits (including your current 11 OML Traits) associated with your Predominant Business Model.

Get SLIQ LITE

OMLTraits are what every Solution Provider must do to have at least a basic, reliable business model. And they are the things that must be done very well to have a top business model.

Sales OML Traits:
SLIQ™
SLIQ™
Lite
Cross-Selling Execution    
Adoption of MS Among Top 50 Customers    
Branding Methodology and Partnering Strategy    
Kicking the Year Off Right    
Lead Generation Methods    
Number of Managed Services Customers    
Proposal Development and Delivery Policy    
Quarterly Business Reviews    
Sales Management Methodology    
Thought Leadership Marketing    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Strategy OML Traits:
SLIQ™
SLIQ™
Lite
Target Customer Profile    
Product and Vendor Selection    
Value Creation Strategy    
Year-End Focus    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Project Services OML Trait Pack:
SLIQ™
SLIQ™
Lite
Adoption of PS Among Top 50 Customers    
Change Order Management    
Change Order Revenue    
Customer Technology Roadmap    
Gross Margin Percent of PS Practice    
PMO Structure, Organization and Compensation    
Project Services Invoicing and A/R Policy    
Project Services Pricing Methodology    
Project Services Staffing Model    
Proprietary Project Delivery Tools    
Risk and Yield Management    
Scaled Principal-Led Selling    
Training and Career Pathing    

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Service OML Traits:
SLIQ™
SLIQ™
Lite
Assessing Prospect Risk to Your Company    
Charging for Technical Assessments    
Driving Technology Standards    
Help Desk Staffing Model    
New Customer On-Boarding Process    
Presales Engineering Accountability    
Project Delivery Methodology and Management    
Service Time Tracking Policy    
Solution and Service Offering Development    
Tracking Service Requests    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Service Desk OML Trait Pack:
SLIQ™
SLIQ™
Lite
Alignment & Measurement of Service Levels    
First Request Resolution (%)    
Fixing Things Right the First Time    
Knowledge Management    
Mean Time to Respond    
Performance Metrics and Process Framework    
Role of Service Desk in Setting/Evolving Your Standard Technology Stack    
Workflow and Organizational Alignment    

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Compensation OML Traits:
SLIQ™
SLIQ™
Lite
Engineer Incentive Compensation    
G&A Executive Incentive Compensation    
Owner Compensation    
Sales Executive Incentive Compensation    
Sales Incentive Compensation    
Service Executive Incentive Compensation    
Service Gross Margin Calculation of Commissions    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

MS Transformation OML Trait Pack:
SLIQ™
SLIQ™
Lite
Adoption of MS Among Top 50 Customers    
Gross Margin Percent of MS Practice    
Help Desk Staffing Model    
Managed Services Invoicing and A/R Policy    
Managed Services Pricing Methodology    
New Customer On-Boarding Process    
Number of Managed Services Customers    
Quarterly Business Reviews    

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Financial OML Traits:
SLIQ™
SLIQ™
Lite
Chart of Accounts Structure    
Financial Forecasting    
Financial Reporting Capabilities    
Gross Margin Percent of MS Practice    
Managed Services Invoicing and A/R Policy    
Managed Services Pricing Methodology    
Price Increase Management    
Time & Materials (Hourly) Billing Methodology    
Use of Budgets in Managing the Company    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

SLIQ
SLIQ Lite
Cross-Selling Execution    
Adoption of MS Among Top 50 Customers    
Branding Methodology and Partnering Strategy    
Kicking the Year Off Right    
Lead Generation Methods    
Number of Managed Services Customers    
Proposal Development and Delivery Policy    
Quarterly Business Reviews    
Sales Management Methodology    
Thought Leadership Marketing    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Target Customer Profile    
Product and Vendor Selection    
Value Creation Strategy    
Year-End Focus    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Adoption of PS Among Top 50 Customers    
Change Order Management    
Change Order Revenue    
Customer Technology Roadmap    
Gross Margin Percent of PS Practice    
PMO Structure, Organization and Compensation    
Project Services Invoicing and A/R Policy    
Project Services Pricing Methodology    
Project Services Staffing Model    
Proprietary Project Delivery Tools    
Risk and Yield Management    
Scaled Principal-Led Selling    
Training and Career Pathing    

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Assessing Prospect Risk to Your Company    
Charging for Technical Assessments    
Driving Technology Standards    
Help Desk Staffing Model    
New Customer On-Boarding Process    
Presales Engineering Accountability    
Project Delivery Methodology and Management    
Service Time Tracking Policy    
Solution and Service Offering Development    
Tracking Service Requests    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Alignment & Measurement of Service Levels    
First Request Resolution (%)    
Fixing Things Right the First Time    
Knowledge Management    
Mean Time to Respond    
Performance Metrics and Process Framework    
Role of Service Desk in Setting/Evolving Your Standard Technology Stack    
Workflow and Organizational Alignment    

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Engineer Incentive Compensation    
G&A Executive Incentive Compensation    
Owner Compensation    
Sales Executive Incentive Compensation    
Sales Incentive Compensation    
Service Executive Incentive Compensation    
Service Gross Margin Calculation of Commissions    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Adoption of MS Among Top 50 Customers    
Gross Margin Percent of MS Practice    
Help Desk Staffing Model    
Managed Services Invoicing and A/R Policy    
Managed Services Pricing Methodology    
New Customer On-Boarding Process    
Number of Managed Services Customers    
Quarterly Business Reviews    

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Chart of Accounts Structure    
Financial Forecasting    
Financial Reporting Capabilities    
Gross Margin Percent of MS Practice    
Managed Services Invoicing and A/R Policy    
Managed Services Pricing Methodology    
Price Increase Management    
Time & Materials (Hourly) Billing Methodology    
Use of Budgets in Managing the Company    

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Performance Acceleration

SLIQ creates a detailed, prioritized progression plan specific to your firm to achieve greater operational maturity for better service quality and profitability. You then assign actions to your team and hold them accountable by re-assessing your OML and receiving an updated action plan to get to the next level, and on your way to Best-in-Class!

Prescriptive Best Practices

SLIQ guides you through the process, delivering precisely timed best-practices via tools, videos, white papers, how-to documents and templates—as well as on-going live, monthly webinars open to your questions—all from the experts at Service Leadership. This guided step-by-step approach is proven to deliver faster growth, higher profit and increased service quality in either a business-model acceleration or transformation.

You’re Just Minutes Away from The Easiest Way to Drive Accelerated Performance and Profitability

Take a tour of SLIQ
Assessment and Diagnostics. Prescriptive Best Practices. Custom Action Plan.

Are you ready to take the fastest path to maximum profitability?

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