Actionable Diagnostics

SLIQ starts by defining your firm’s Operational Maturity Level (OML), derived from a series of 30+ OML Traits (depending on your Predominant Business Model.) within the five Functional Areas of Sales, Strategy, Service, Compensation and Financial. Advancing in these OML Traits is the key to optimizing growth and profitability.

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OML Traits are what every Solution Provider must do to have at least a basic, reliable business model. And they are the things that must be done very well to have a top business model.

Sales OML Traits:
SLIQ™
Cross-Selling Execution  
Adoption of MS Among Top 50 Customers  
Branding Methodology and Partnering Strategy  
Kicking the Year Off Right  
Lead Generation Methods  
Number of Managed Services Customers  
Proposal Development and Delivery Policy  
Quarterly Business Reviews  
Sales Management Methodology  
Thought Leadership Marketing  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Strategy OML Traits:
SLIQ™
Target Customer Profile  
Product and Vendor Selection  
Value Creation Strategy  
Year-End Focus  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Project Services OML Trait Pack:
SLIQ™
Adoption of PS Among Top 50 Customers  
Change Order Management  
Change Order Revenue  
Customer Technology Roadmap  
Gross Margin Percent of PS Practice  
PMO Structure, Organization and Compensation  
Project Services Invoicing and A/R Policy  
Project Services Pricing Methodology  
Project Services Staffing Model  
Proprietary Project Delivery Tools  
Risk and Yield Management  
Scaled Principal-Led Selling  
Training and Career Pathing  

*OML Trait Packs sold separately, SLIQ required.

Service OML Traits:
SLIQ™
Assessing Prospect Risk to Your Company  
Charging for Technical Assessments  
Driving Technology Standards  
Help Desk Staffing Model  
New Customer On-Boarding Process  
Presales Engineering Accountability  
Project Delivery Methodology and Management  
Service Time Tracking Policy  
Solution and Service Offering Development  
Tracking Service Requests  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Service Desk OML Trait Pack:
SLIQ™
Alignment & Measurement of Service Levels  
First Request Resolution (%)  
Fixing Things Right the First Time  
Knowledge Management  
Mean Time to Respond  
Performance Metrics and Process Framework  
Role of Service Desk in Setting/Evolving Your Standard Technology Stack  
Workflow and Organizational Alignment  

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Compensation OML Traits:
SLIQ™
Engineer Incentive Compensation  
G&A Executive Incentive Compensation  
Owner Compensation  
Sales Executive Incentive Compensation  
Sales Incentive Compensation  
Service Executive Incentive Compensation  
Service Gross Margin Calculation of Commissions  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

MS Transformation OML Trait Pack:
SLIQ™
Adoption of MS Among Top 50 Customers  
Gross Margin Percent of MS Practice  
Help Desk Staffing Model  
Managed Services Invoicing and A/R Policy  
Managed Services Pricing Methodology  
New Customer On-Boarding Process  
Number of Managed Services Customers  
Quarterly Business Reviews  

*OML Trait Packs sold separately, SLIQ or SLIQ Lite required.

Financial OML Traits:
SLIQ™
Chart of Accounts Structure  
Financial Forecasting  
Financial Reporting Capabilities  
Gross Margin Percent of MS Practice  
Managed Services Invoicing and A/R Policy  
Managed Services Pricing Methodology  
Price Increase Management  
Time & Materials (Hourly) Billing Methodology  
Use of Budgets in Managing the Company  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

SLIQ
Cross-Selling Execution  
Adoption of MS Among Top 50 Customers  
Branding Methodology and Partnering Strategy  
Kicking the Year Off Right  
Lead Generation Methods  
Number of Managed Services Customers  
Proposal Development and Delivery Policy  
Quarterly Business Reviews  
Sales Management Methodology  
Thought Leadership Marketing  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Target Customer Profile  
Product and Vendor Selection  
Value Creation Strategy  
Year-End Focus  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Adoption of PS Among Top 50 Customers  
Change Order Management  
Change Order Revenue  
Customer Technology Roadmap  
Gross Margin Percent of PS Practice  
PMO Structure, Organization and Compensation  
Project Services Invoicing and A/R Policy  
Project Services Pricing Methodology  
Project Services Staffing Model  
Proprietary Project Delivery Tools  
Risk and Yield Management  
Scaled Principal-Led Selling  
Training and Career Pathing  

*OML Trait Packs sold separately, SLIQ required.

Assessing Prospect Risk to Your Company  
Charging for Technical Assessments  
Driving Technology Standards  
Help Desk Staffing Model  
New Customer On-Boarding Process  
Presales Engineering Accountability  
Project Delivery Methodology and Management  
Service Time Tracking Policy  
Solution and Service Offering Development  
Tracking Service Requests  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Alignment & Measurement of Service Levels  
First Request Resolution (%)  
Fixing Things Right the First Time  
Knowledge Management  
Mean Time to Respond  
Performance Metrics and Process Framework  
Role of Service Desk in Setting/Evolving Your Standard Technology Stack  
Workflow and Organizational Alignment  

*OML Trait Packs sold separately, SLIQ required.

Engineer Incentive Compensation  
G&A Executive Incentive Compensation  
Owner Compensation  
Sales Executive Incentive Compensation  
Sales Incentive Compensation  
Service Executive Incentive Compensation  
Service Gross Margin Calculation of Commissions  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Adoption of MS Among Top 50 Customers  
Gross Margin Percent of MS Practice  
Help Desk Staffing Model  
Managed Services Invoicing and A/R Policy  
Managed Services Pricing Methodology  
New Customer On-Boarding Process  
Number of Managed Services Customers  
Quarterly Business Reviews  

*OML Trait Packs sold separately, SLIQ required.

Chart of Accounts Structure  
Financial Forecasting  
Financial Reporting Capabilities  
Gross Margin Percent of MS Practice  
Managed Services Invoicing and A/R Policy  
Managed Services Pricing Methodology  
Price Increase Management  
Time & Materials (Hourly) Billing Methodology  
Use of Budgets in Managing the Company  

This is a partial representation of the full spectrum of OML Traits. SLIQ selects the appropriate OML Traits for your Predominant Business Model.

Performance Acceleration

SLIQ creates a detailed, prioritized progression plan specific to your firm to achieve greater operational maturity for better service quality and profitability. You then assign actions to your team and hold them accountable by re-assessing your OML and receiving an updated action plan to get to the next level, and on your way to Best-in-Class!

Prescriptive Best Practices

SLIQ guides you through the process, delivering precisely timed best-practices via tools, videos, white papers, how-to documents and templates—as well as on-going live, monthly webinars open to your questions—all from the experts at Service Leadership. This guided step-by-step approach is proven to deliver faster growth, higher profit and increased service quality in either a business-model acceleration or transformation.

The Easiest Way to Drive Accelerated Performance and Profitability

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Assessment and Diagnostics. Prescriptive Best Practices. Custom Action Plan.

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