Membership Benefits

Growing your IT solution provider (TSP) company to best-in-class (BIC) performance may require learning many new skills and will definitely require a trusted sounding board to navigate the obstacles.

Service Leadership peer groups are accountability driven and require serious commitment. Each quarter members focus on specific operational maturity goals and report the steps taken, challenges faced and success achieved.

The BIC TSPs in each business model and in all geographies, earn about 2.5x the bottom line profit percent (EBITDA %) of their Median peers, regardless of size, age, owner compensation, client profile or vendor selections. That is 2.5x the cash flow and 2.5x the stock value, doing essentially the same things for the same client profiles, in every geography. All TSP owners should and can perform at this level.

• Membership Profile
• Confidential group membership from non-competing geographies, similar business models
• Owner/C-Level participation—2 executives from each company participate
• Meetings
• Professional facilitation by Service Leadership senior advisors who are successful former executives
• Face-to-face meetings—3 per year (1.5 days each) facilitated by Service Leadership senior advisors
• Virtual meetings—1 per year (3-hour web meeting) facilitated by Service Leadership senior advisors
• Group dinners at each face-to-face quarterly meeting
• Tools
• Service Leadership Index quarterly financial reports including individual/group/industry/best-in-class comparables
• SLIQ^™ Operational Maturity Level Progression Tool with 10 seats included
• Best-in-Class-o-Meter^™ (most PBMs)—interactive profit improvement tool
• Agenda
• Group review of financial results facilitated and commented by Service Leadership senior advisor
• Roundtable topic discussions—challenges, strategies, tactics for member issues resolution
• Quarterly goal-setting and review—accountability to progress and results
• Best practices education sessions—best practices content presented by Service Leadership as requested
• Bonus
• Service Leadership Index Annual Solution Provider Industry Profitability Report—included at no charge