HTG and Service Leadership, Inc. Extend Partnership Delivering World-Class Benchmarking to HTG Members

Industry leaders extend path-breaking collaboration to deliver high-performance financial and operational benchmarking and best practices to MSPs and IT Solution Providers worldwide.

Harlan, IA and Plano, TX – October 30, 2017Heartland Technology Group and Service Leadership today announced a new five-year extension to their strategic partnership delivering Service Leadership Index® benchmarking to HTG’s peer group members worldwide.

This represents the second enhanced extension to the partnership established by the two companies in 2008. Under the new extension, all Solution Provider members of HTG’s face-to-face peer groups will continue to participate in the latest version of the industry-leading quarterly Service Leadership Index benchmark. This unique service provides more than 80 critical Best-in-Class metrics, enabling performance improvements and accountability in all areas of the Solution Provider’s business.

“The alliance with Service Leadership has proven to be of tremendous value to our peer group members, providing them access to the industry’s leading benchmark and empirically proven best practices,” said Arlin Sorensen, CEO, HTG. “Extending and enhancing this alliance for an additional five years is part of HTG’s ongoing commitment to deliver unparalleled value to our members.”

“We’re excited to extend our already strong relationship with HTG,” said Paul Dippell, CEO of Service Leadership. “Not only is HTG the most successful IT Solution Provider peer group operator worldwide, but also the one providing the most value across the breadth of goals Solution Provider owners set for themselves. HTG’s dedication to its members and confidence in the value it delivers is demonstrated by the fact that the S-L Index™ enables HTG members to compare themselves against the Best-in-Class not just within HTG but outside the HTG community as well. Since 2008, our benchmarking has come a long way, in part because we strive to keep up with HTG. We look forward to continuing to deliver the most accurate and actionable benchmark in the business to HTG’s peer group members.”

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HTG is an international consulting, coaching and peer group organization that cultivates success by igniting personal, leadership, business and legacy transformation. Members navigate their journey with world-class HTG consultants and facilitators who value sharing wisdom, providing accountability and building meaningful relationships, Igniting Transformation™ every step of the way. They are the largest Solution Provider peer group operator in the industry, operating groups with members from APAC, North America and Europe. Members benefit greatly from the group experience, sharing best practices, business acumen, and technical experience under the guidance and leadership of HTG facilitators. For more information contact HTG at 712-794-7994 or visit


Founded in 2001 in Plano, TX, Service Leadership is dedicated to providing total profit solutions for IT Solution Providers, directly and through industry consultants and global IT vendors. The company publishes the leading vendor-neutral, Solution Provider financial and operational benchmark worldwide: Service Leadership Index®. This includes private diagnostic benchmarks for individual Solution Providers and their business coaches and consultants. The company also publishes SLIQ, the exclusive web application for partner owners and executives to drive financial improvements by confidentially assessing and improving their Operational Maturity Level. Service Leadership also provides individual management consulting engagements for Solution Providers from US$50mm to US$3bb in size, as well as executive/industry best practices education and speaking. Visit

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