About Service Leadership

Our Mission

Service Leadership is dedicated to providing total profit solutions for IT Solution Providers, directly and through industry consultants and global IT vendors.

Why We Love What We Do

The business of IT services is challenging and enticing. Enticing because it's always changing and if you create lasting value for your clients, employees and partners, you can create high value for yourself. Challenging because creating high value requires a wide range of business and technical skills.

Our team of professionals is uniquely qualified to deliver results to IT Solution Providers, Manufacturers, and Distributors of IT Solutions and Industry Consultants worldwide, providing an exclusive array of consulting and research products and services.

Our Solution Provider clients have on average, gained 37% in valuation and put an additional four points to the bottom line by engaging us. In fact, the typical owner's ROI for our services exceeds 500%.

How We Deliver Results

Service Leadership Index®, the largest scale, longest running and most accurate benchmark of Solution Provider financial performance, operational maturity and value creation worldwide for individual Solution Providers and their business coaches and consultants.

SLIQ, the exclusive web application for partner owners and executives to drive financial improvements by confidentially assessing and advancing their Operational Maturity Level.

Operational Maturity Level Progression Peer Groups to drive profitability and performance through best-practice expertise, peer insight, action and accountability for Solution Providers of all sizes and business models.

Management coaching and consulting engagements for Solution Providers from US$15mm to US$3bb in size worldwide.

Global IT vendor partner enablement programs, channel consulting, advanced peer groups, and best practices speaking and education for industry and channel partner events.

"Working with Service Leadership and participating in their benchmarking surveys is one of the most important actions any IT business owner can take to truly understand the numbers behind the business. Working with Service Leadership has revealed a world of opportunities." Ken Michael, Dox Electronics, Inc.

Leadership Team

Robert Bufano

Director

Robert (Rob) Bufano has over 15 years of finance experience in sectors ranging from technology service providers, SaaS, entertainment and digital media.

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Robert Bufano

Director

Robert (Rob) Bufano has over 15 years of finance experience in sectors ranging from technology service providers, SaaS, entertainment and digital media. Prior to joining Service Leadership, Inc.®, a ConnectWise solution, Robert was Vice President of Finance at Vydia Inc., a venture capital backed startup company providing music distribution platform service. Before joining Vydia, Robert spent 6+ years at the New Jersey based MSP, Domain Computer Services (now Integris) as Vice President of Finance. In that role, he was involved in multiple acquisitions and led the financial transition from a family-owned business to a Private Equity backed venture, all while helping drive organizational improvements to achieve best-in-class results.

Prior to Integris, Robert spent eight years at Motown/Republic Records in various finance positions where he was responsible for the monthly financial planning and analysis, and managed corporate finance reporting.

Robert is a graduate of Montclair State University holding a Master of Business Administration in Finance and a Bachelor of Science in Accounting and Finance. He is an Advisory Board Member for the CFO Alliance and a CFO Leadership Council member.

Peter Kujawa

Vice President & TSP Evangelist

Peter Kujawa has experience leading businesses ranging from early stage to mature and from privately held to publicly traded.

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Peter Kujawa

Vice President & ConnectWise TSP Evangelist

Peter Kujawa has experience leading businesses ranging from early stage to mature and from privately held to publicly traded. Prior to joining Service Leadership, Inc.®, a ConnectWise solution, Peter was President of Locknet – An EO Johnson Company. While at Locknet, he led the turnaround of the business including the acquisition by EO Johnson Business Technologies, one of the largest privately held office equipment dealers in North America. During his 11 years at Locknet, the company became an early adapter of managed cybersecurity services. The revenue growth went from $2.2m to $16.5m and employee growth from 18 to 85 employees. Peter also served simultaneously as the Corporate Counsel of the parent company EO Johnson Business Technologies.

Prior to joining Locknet/EO Johnson, Peter was CEO for Info-Pro Lender Services. Under his direction, Info-Pro achieved extreme growth and developed a then-revolutionary, fully online, and proprietary SaaS model, which enabled greater automation, security, and integration with client loan services platforms.

Before Info-Pro, Peter worked for Thomson Reuters in their law content division, Westlaw, and for nine years in various sales and sales leadership positions in the cellular communications industry for US Cellular and BellSouth Mobility.

Peter received his Juris Doctor from Marquette Law School in Milwaukee, Wisconsin. He earned his Bachelor's degree from Marquette University and has completed multiple executive education courses from the Northwestern University – Kellogg School of Management.

Scott Susens

Senior Product Manager

Scott Susens has over 30 years of experience in product management and in building and leading consulting services and service delivery teams.

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Scott Susens

Senior Product Manager

Scott Susens has over 30 years of experience in product management and in building and leading consulting services and service delivery teams. Prior to joining Service Leadership, Inc.®, a ConnectWise solution, Scott was Senior Vice President of the Low Voltage Cabling division of Morley Moss, a commercial electrical contracting company providing data center construction services. Before joining Morley Moss, Scott spent over 10 years at Broadcast.com, then Yahoo, as Director of Program Management leading the Commercial Services department.

Prior to Yahoo/Broadcast.com, Scott spent six years at CompuCom, a billion-dollar Value Added Reseller (VAR) in various positions where he was responsible for service delivery. He also developed and led the nationwide consulting services organization.

Scott earned his Bachelor of Science in Finance from Indiana University.

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