| Section | Description |
|---|---|
| What's Different About This Report | Participants are all MSPs and segmented the results by management skill |
| License Agreement and Glossary | What you’re agreeing to by using this report. And a dictionary of terms we use in it. |
| About the Service Leadership Index® | The SP industry's most accurate, detailed, longest-running and most actionable benchmark |
| Identifying MSPs and Their Financial Performance | Predominant Business Models™ overview and profitability of MSPs |
| How to Read These Charts | Overview of the charts in the report |
| Overall MSP Sentiment | Overview of Managed Services as a business |
| Impact of Cloud, IoT and Security | The influence cloud, Internet of Things (IoT) and security will have on a MSP |
| Master MSP and MSSP Usage | Use of Master MSP and MSSP resources |
| External Marketing, Sales and Admin Resources | Effectiveness of Marketing and Sales, and Administrative scalability |
| MSP Financing and aaS (as a Service) Offerings | Importance MSPs are putting on their relationship with their sources of funding |
| Intentions: Operating Tools | Likelihood of changing tool vendors |
| Intentions: Vendor Relationships | Future importance of specific vendor relationships |
| Offerings and Pricing | What are the most common MSP offerings |
| Risks to the Business | MSPs perceived risks to their business |
| Mergers and Acquisitions | What is the likelihood of an MSP buying and/or selling their company |
| Growth Expectations | MSPs Revenue growth expectations this year, three years and five years |
| Demographic Analysis | Participant populations |
| Resources for Optimizing Financial Performance and Stock Value | From Service Leadership, for attaining top quartile profitability and growth |
| Intellectual Property Statement | Intellectual property statement |