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Contents
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Description
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License Agreement
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What you're agreeing to by using this report.
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About the Service Leadership Index®
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The ITSP industry's most accurate, detailed, longest-running and most actionable benchmark.
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Predominant Business Models™
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Making benchmarks relevant; identifying true best practices.
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Value Creation Strategy Pay-Offs
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Approximate Stock Value — Which ITSP business models drove the greatest increases in stock value over the last five years?
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Special Section — Looking Ahead
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Driving Growth:
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Macro-economic impacts on IT solution provider performance
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2017-21 budget attainment and 2022 budget
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Recent performance of Private Equity-Backed MSPs
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The importance of customer size to the ITSP's value creation strategy
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MSP sales and marketing costs vs. productivity
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ITSP Profitability Over Time
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How have ITSPs performed financially, from 2008 through 2021, by PBM™?
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ITSP Operational Maturity Levels™
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How do the ITSPs in the top quartile of profitability attain their results, and do so with consistency?
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Profit Volatility by PBM
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Is profit volatility higher for some PBMs than others? How well do the top profit firms reduce volatility?
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Impact of Vendor Programs and of Product and Cloud Resale Margins on IT Solution Provider Profitability
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What is the influence of vendor back-end dollars and cloud resale on ITSP profitability, by PBM?
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Self-Diagnostics: Detailed Income Statements
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Gross Margin by Line of Business, and sales, marketing, general and administrative costs in top, median and bottom quartile profitability firms by PBM.
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Resources for Optimizing Financial Performance and Stock Value
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From Service Leadership, for attaining top quartile profitability and growth.
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Glossary
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A dictionary of terms we use in it.
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