What is the Service Leadership Index®?

The Service Leadership Index® is the largest scale, longest running and most accurate benchmark of Solution Provider financial performance, operational maturity and value creation, worldwide. Developed by 30+ year veterans of the industry, the Service Leadership Index® includes private diagnostic benchmarks for individual Solution Providers and their business coaches and consultants.

The word "Index" is used deliberately—it is the Solution Provider industry's first detailed, normalized, ongoing measure of revenue, profit and value creation performance.

Why the Service Leadership Index®?

The driving passion of Service Leadership is to enable Solution Provider (SP) owners to receive fair (high) value for their risk and the high value they deliver to vendors and end customers.

The Top Quartile SPs in each business model and in all geographies, earn about 2.6x the bottom line profit percent (EBITDA %) of their Median peers, regardless of their size, age, owner compensation, client profile or vendor selections. That is 2.6x the cash flow and 2.6x the stock value, doing essentially the same things for the same client profiles, in every geography. All SP owners should and can perform at this level.

While benchmarking necessarily looks at past performance, past performance is the best predictor of future performance and the only effective way to diagnose management skill and prescribe improvements. Financial benchmarking is the foundation for all likely, sustained improvements in financial performance of SPs. Without an objective comparison of financial performance, the likelihood of improving that performance is compromised.

Without the Service Leadership Index®, strategy and tactics to improve profits and growth are materially without foundation.

Annual Solution Provider Industry Profitability Report©

175+ pages

Each year, thousands of Solution Providers worldwide, across all business models, participate in the S-L Index, making possible this indispensable decision-making information for Solution Provider owners, executives, investors and vendors.

Report includes over 60 metrics including not only an objective measure of financial performance, but also Operational Maturity Level©. Specifically: Current valuations for Median and Top performers by Predominant Business Model© (PBM©); how Solution Providers have performed since 2008; specifically, how the Top profitability Solution Providers attain their results and do so with consistency; why the profitability of some PBMs© are more volatile than others; Gross Margins by line of business; and by sales, marketing, and general and administrative costs in Top, Median and Bottom Quartile profitability firms by PBM; as well as additional resources for attaining Top Quartile profitability.

Bi-Annual Solution Provider Compensation Report©

390+ pages

In this bi-annual compensation report, you’ll find a wealth of information about the W2 (T4 in Canada, P60 in the U.K. and Raw Wages in Australia) compensation of billable sales and management positions common to Solution Providers. In addition, you’ll find insights into variable (incentive) compensation, average bill rates, and the degree of need and degree of difficulty finding qualified candidates. This information is broken down by region, city tier, and where possible by metro area.

Includes who is being paid what; how much is incentive; a breakdown of 50+ SP/MSP/CSP job roles in sales, service, administrative, management and owners; hourly bill rates for technical people; compensation tables for AU, CA, UK and US; and, resources for setting compensation plans.

Service Leadership Index® The Future of Best-In-Class MSPs Report©

150+ pages

A large-scale survey of Managed Service Provider (MSP) CEOs worldwide on their perspectives of the future of their business model was recently conducted by Service Leadership, Inc.

We objectively determined who was actually an MSP using our Predominant Business Model© algorithm. This means all the participants are in fact materially in the MSP business, not just aspiring to be.

The Report slices data by profitability, Operational Maturity, Target Customer Profile©- that is, size range of customers pursued – by vertical markets, and by importance of primary vendors. Plus much more.

The Future of Product-Centric Report
Coming Soon

If you would like to participate in this survey and receive the report at no cost when it is published, contact us at Info@Service-Leadership.com

Individual, Confidential Benchmark Reports

S-L Index Fundamentals Diagnostic Report

Individual, Confidential Benchmark

A one-time, individual, private benchmark to help you identify strengths and weaknesses, and plan and validate your course of action. Compares your company individually to the Top Quartile in your specific business model and to Median firms across all SP/MSP/CSPs by examining 17 critical profitability metrics including Gross Margin by line of business; Sales; Marketing; General and Administrative costs; and adjusted for fair market owner compensation. Report includes a basic Operational Maturity Level© assessment and recommendations.

S-L Index Quarterly Benchmark Report

Expanded Individual, Confidential Benchmark with tools updated quarterly
$833/Qtr - Now Only $708/Qtr
Through December 31

Add Coaching / Add Peer Group

For sustained progress, accountability and actionable insight, this confidential benchmark report examines the 17 critical metrics of the annual Fundamentals Diagnostic Report, and adds more than 60 key metrics for deep dive analysis and action. The Report also includes a basic Operational Maturity Level© assessment. Each quarter, members are benchmarked against:

  • Their own previous quarters and year/year
  • Industry average (across all Solution Provider business models)
  • Best-in-Class (those in the top quartile of profitability in the member’s same specific Solution Provider business model)
  • Average of your current peer group (if you are in a group)
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