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Contents
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Description
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| License Agreement |
What you're agreeing to by using this report.
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| Executive Summary |
Key findings from the report
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| How to Use the Report |
Ways to use the report
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About the Service Leadership Index®
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The TSP industry's most accurate, detailed, longest-running, and most actionable benchmark.
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Predominant Business Models
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Making benchmarks relevant; identifying true best practices.
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Value Creation Strategy Pay-Offs
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Approximate stock value - which TSP business models drove the greatest increases in stock value over the last five years?
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Special Section - Looking Ahead
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Driving Growth:
- Macroeconomic impacts on TSP performance
- 2021-24 budget attainment and 2025 budget
- Financial performance by geographic regions
- MSP sales and marketing costs vs. productivity
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Impact of Vendor Programs and Product and Cloud Resale Margins on TSP Profitability
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What is the influence of vendor back-end dollars and cloud resale on TSP profitability by PBM?
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TSP Profitability Over Time
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How have TSPs performed financially, from 2008 through 2024, by PBM?
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TSP Operational Maturity Levels
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How do the TSPs in the top quartile of profitability attain their results, and do so with consistency?
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Customer Satisfaction and Attrition vs. Financial Performance
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Analyzes the correlation between financial performance and customer attrition rate.
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Planning and Diagnostics by Predominant Business Model
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Valuation, financial ratios, OML and growth trends by Predominant Business Model™ (PBM™):
- All PBMs Combined
- PBM: Product-Centric
- PBM: Infra-Technical Services
- PBM: Infra-Professional (Project) Services
- PBM: Infra-Managed Services (MSP)
- PBM: Infra-Shared Services (Private Cloud)
- PBM: Infra-Balanced
- PBM: Application-Professional (Project) Services
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Glossary
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Dictionary of terms we use.
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