Table of Contents

Section Description
License Agreement and Glossary What you’re agreeing to by using this report. And a dictionary of terms we use in it.
About the Service Leadership Index® The SP industry’s most accurate, detailed, longest-running and most actionable benchmark.
Predominant Business Models (PBMs) Making benchmarks relevant; identifying true best practices.
Value Creation Strategy Pay-Offs Which SP business models generated the greatest increases in stock value over five years?
Mythbusting Solution Provider Profitability We bust commonly-held myths that lead SP executives away from growth and profit.
Vendor Profit Influence in Product-Resale What is the influence of vendor back-end dollars on SP profitability, by PBM?
Trendspotting in the SP Business Commentary on some important over-arching trends.
SP Profitability Over Time How have SPs performed financially, from 2008 through 2017?
SP Operational Maturity Levels (OMLs) How do the SPs in the top quartile of profitability attain their results, and do so with consistency?
Planning and Diagnostics, by PBM

Valuation, financial ratios, Operational Maturity Level and growth trends, by PBM:

  • All PBMs Combined
  • PBM: Product-Centric
  • PBM: Infra-Technical Services
  • PBM: Infra-Project (Prof) Services
  • PBM: Infra-Managed Services (MSP)
  • PBM: Infra-Shared Services (Private Cloud)
  • PBM: Infra-Balanced
  • PBM: Apps-Project (Prof) Services
Resources for Optimizing Financial Performance and Stock Value From Service Leadership, for attaining top quartile profitability and growth.