Section | Description |
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License Agreement and Glossary | What you’re agreeing to by using this report. And a dictionary of terms we use in it. |
About the Service Leadership Index® | The SP industry’s most accurate, detailed, longest-running and most actionable benchmark. |
Predominant Business Models© (PBMs©) | Making benchmarks relevant; identifying true best practices. |
Value Creation Strategy Pay-Offs | Which SP business models generated the greatest increases in stock value over five years? |
Mythbusting Solution Provider Profitability | We bust commonly-held myths that lead SP executives away from growth and profit. |
Vendor Profit Influence in Product-Resale | What is the influence of vendor back-end dollars on SP profitability, by PBM©? |
Trendspotting in the SP Business | Commentary on some important over-arching trends. |
SP Profitability Over Time | How have SPs performed financially, from 2008 through 2016? |
SP Operational Maturity Levels© (OMLs©) | How do the SPs in the top quartile of profitability attain their results, and do so with consistency? |
Planning and Diagnostics, by PBM |
Valuation, financial ratios, Operational Maturity Level and growth trends, by PBM:
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Resources for Optimizing Financial Performance and Stock Value | From Service Leadership, for attaining top quartile profitability and growth. |