| Section | Description |
|---|---|
| License Agreement and Glossary | What you’re agreeing to by using this report. And a dictionary of terms we use in it. |
| About the Service Leadership Index® | The SP industry’s most accurate, detailed, longest-running and most actionable benchmark. |
| Predominant Business Models™ (PBMs™) | Making benchmarks relevant; identifying true best practices. |
| Value Creation Strategy Pay-Offs | Which SP business models generated the greatest increases in stock value over five years? |
| Mythbusting Solution Provider Profitability | We bust commonly-held myths that lead SP executives away from growth and profit. |
| Vendor Profit Influence in Product-Resale | What is the influence of vendor back-end dollars on SP profitability, by PBM™? |
| Trendspotting in the SP Business | Commentary on some important over-arching trends. |
| SP Profitability Over Time | How have SPs performed financially, from 2008 through 2017? |
| SP Operational Maturity Levels™ (OMLs™) | How do the SPs in the top quartile of profitability attain their results, and do so with consistency? |
| Planning and Diagnostics, by PBM |
Valuation, financial ratios, Operational Maturity Level and growth trends, by PBM:
|
| Resources for Optimizing Financial Performance and Stock Value | From Service Leadership, for attaining top quartile profitability and growth. |